Terms of Service
Combined Terms of Service governing both the Bumpy App https://bumpy.app and the Wonder App https://wonder.dating, operated by the same corporate group.
Version 2.0
Effective Date: 04 October 2026
Last updated: 04 September 2026
1. Glossary
IMPORTANT: PLEASE READ THESE TERMS OF SERVICE (“TERMS”) CAREFULLY BEFORE USING THE APP OR SITE AND ACCESSING THE DIGITAL PRODUCTS OFFERED BY OUR COMPANY. BY CREATING AN ACCOUNT OR USING THE APP OR SITE AND ACCESSING THE DIGITAL PRODUCTS, YOU AGREE TO BE BOUND BY THESE TERMS.
2. Introduction
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2.1 These Terms apply to the App or Site, owned by the Company as defined in the Glossary, where the User can be registered and see, meet online or chat with other Users for legal, private reasons.
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2.2 These Terms apply to any individual that enters the App or Site. Unless otherwise specified, “You”, “Your” or “Yourself” refers to App or Site visitors and/or Users.
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2.3 By using the App or Site, by registering to use the Service, You agree and acknowledge that You have read, understood and agreed to be legally bound by these Terms. You also hereby agree to enter into a contract with Us and to comply with and be bound by these Terms, along with any amendments thereto and any operating rules or policies that may be published from time to time by Us. This legal document is a valid and legally binding agreement between You and the Company.
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2.4 You should read the entire Terms carefully before You use the App or Site or any of the Services. If You do not agree to any of these Terms You are forbidden to use the App or Site and the Service.
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2.5 No information contained in or on, and no part of the below mentioned shall constitute part of these Terms, and no representations, warranties or undertakings are intended or purported to be given by the Company in respect of any information contained in or on, or any part of: all the official social media channels of the Company, including Twitter, Facebook, LinkedIn, Instagram, Telegram channel, as well as any other channels elected by the Company at any time (collectively referred to as ‘Channels’).
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2.6 The Company reserves the right to change or modify any of the Terms of Service contained in these Terms (or any policy or guideline of the Company) at any time and in its sole discretion by providing notice that these Terms have been modified. Such notice may be provided by sending an email, posting a notice on the App or Site and/or posting the revised Terms on the App or Site and revising the date at the top of these Terms. Any changes or modifications will be effective (a) 7 days for minor changes, or (b) 30 days for material changes (including pricing, billing, data use and dispute resolution), after providing notice that these Terms have been modified (the ‘Notice Period’). Your continued use of the Service following the Notice Period will constitute Your acceptance of such changes or modifications. For material changes You may terminate the agreement before they take effect. You are advised to review these Terms whenever You access the Service.
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2.7 By creating an Account or accessing or using the App or Site, You agree to be bound by these Terms. The Company does not make any representations or warranties, whether express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the App or Site or the information, data, or related materials found on the App or Site for any purpose. Your use of the App or Site is solely at Your own risk.
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2.8 You acknowledge and agree that the App or Site, as well as all associated intellectual property and moral rights, are the exclusive property of the Company. You further agree, represent, warrant, and undertake not to hold the Company liable for any claims or liabilities that may arise.
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2.9 We uphold the intellectual property rights of others. It is our policy to address any claim asserting that content created using the Service infringes the copyright or other intellectual property rights (‘Infringement’) of any person. If You are a copyright owner or authorized representative and believe copyrighted work has been reproduced in a manner that constitutes Infringement, please forward Your claim via email to Our Legal Contact (as defined in the Glossary), with the subject line ‘Copyright Infringement’.
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2.10 Affirmative acceptance of key changes. Where required by law, and in any case before any material change to the Limitation of Liability (§22) or Dispute Resolution (§23) provisions takes effect for You, We will ask for Your affirmative acceptance rather than relying on continued use alone.
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2.11 Cross-brand visibility (Bumpy and Wonder). If You use the Bumpy App and indicate, as part of Your stated match preferences, that You are seeking a same-sex match, Your profile may also be shown to Users of the Wonder App, based on that stated seeking preference. Also, if You use the Wonder App, Your profile may also be shown to Users of the Bumpy App. This cross-brand visibility is on by default; You can opt out at any time by contacting Support (as defined in the Glossary), after which Your profile will no longer be shown on the other App.
3. Privacy
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3.1 You acknowledge that the privacy policy (made available on the App or Site at https://bumpy.app/privacy-policy or https://wonder.dating/privacy-policy/, as applicable to Your App) (the ‘Privacy Policy’) is an integral part of these Terms, and by using the App or Site and the Service, You also agree that You have read, understood, and accepted the terms of the Privacy Policy.
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3.2 The security of Your data is important to us, but no method of transmission over the internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your personal data, We cannot guarantee its absolute security; this does not exclude any liability We may have under applicable data-protection law.
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3.3 The Company processes personal data with due diligence and implements appropriate technical and organizational security measures. The Company disclaims liability for the content and regulations concerning personal data protection and privacy on other websites or apps, including those referenced by links. Users are advised to review the rules regarding personal data protection on other websites or apps before utilizing them, particularly before disclosing their personal data.
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3.4 You will be solely responsible for promptly providing all information, approvals, authorisations or data needed for the App or Site to provide the Services, as well as information and User Content uploaded by the User. The User will be responsible for the accuracy and completeness of all such User Content, ensuring it complies with applicable law, and obtaining all necessary rights to upload, use, and provide the foregoing.
4. Service
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4.1 The Company’s App or Site provides the Service, which enables Users registration and own profile creating.
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4.2 The Service allows looking at other Users’ profiles.
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4.3 The Service allows expressly liking other Users’ profiles.
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4.4 If the User is liked by other Users as well, they can interact with other User profiles.
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4.5 The Company’s Services are limited to the provided access to the App or Site.
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4.6 The Company’s responsibility for the Users’ acts and behavior is limited to the access to the App or Site, and the Company is not responsible for the way Consumers use the Services.
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4.7 Subject to the entirety of these Terms, We grant to You a limited, non-exclusive, non-transferable, non-sublicensable, revocable permit to access/use certain parts of the App or Site and App or Site Services. You shall not attempt any access to/use of any part of the App or Site Services beyond that clearly and unequivocally authorized and intended by Us.
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4.8 The services are provided by the Company on an ‘As is’ and ‘As available’ basis. The company hereby disclaims all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for a particular purpose. The foregoing does not affect any warranties which cannot be excluded or limited under applicable law, including the statutory rights of consumers in the EEA and the UK (e.g. UK Consumer Rights Act 2015, s.31).
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4.9 Mandatory features. We may introduce features necessary for the security, safety or integrity of the Service (for example, verification or anti-fraud checks). If You choose not to use a mandatory safety feature, We may limit or close Your Account as set out in §10.
5. Registration
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5.1 In order to access the Service through the App, a natural person must have an internet connection and download the App through a third-party marketplace like AppStore or Google Play, following the marketplace’s rules and device/software requirements.
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5.2 To be a registered User, You must meet the following criteria: You are an individual (not a corporation, partnership, or business entity), at least 18 years old, legally able to enter into a binding contract with the Company, and not subject to any U.S. Government prohibitions or sanctions, and not located in or a resident of a comprehensively sanctioned country or territory. We apply age-assurance measures and may require You to verify Your age. Where an app store or operating system provides an age signal or age category for Your account under applicable law (for example, U.S. state App Store Accountability Acts), We may rely on and act on that signal, including by refusing or closing accounts indicated as belonging to minors.
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5.3 To access the Service through the Site, a natural person must have a device with internet access, an up-to-date web browser, and an internet connection.
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5.4 The information You must provide to register as a User includes: Your first name, age, registration goal (e.g., relationship, marriage, chat, travel, learn), gender, photos with fully visible face, location (via IP address), and languages spoken.
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5.4.1 Sexual orientation and other special-category data are optional. Where You choose to provide them, and where the law requires (EEA/UK) You may add or remove these fields at any time.
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5.4.2 Verification. To improve safety and trust We may offer or require identity, photo or biometric verification (for example, a selfie matched to Your profile photos). A verification badge does not guarantee any User’s identity or intentions.
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5.4.3 Additional eligibility (safety). By using the Service You also represent that You have not been convicted of, and are not required to register for, any offence involving violence, sexual misconduct, or the abuse or exploitation of a minor, and that You are not on any sex-offender registry. We may suspend or close Your Account if We learn otherwise.
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5.5 Optional information You may provide includes: bio, work, height, weight, ethnicities, nationalities, school, star sign, exercise, education level, marital status, children, drinking, smoking, pets, religion, values, and interests.
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5.6 You are solely responsible for the activity that occurs under Your account.
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5.7 You agree to provide accurate, current, and complete registration data, maintain the security of Your account password, and promptly update the registration data to keep it accurate.
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5.8 You affirm that You are of sufficient age (at least 18) and capacity under applicable laws to register and use the Service.
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5.9 The Company may deny You the option to open an Account, limit the Account, or suspend any transactions pending review of information submitted.
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5.10 Upon full registration, You submit an offer to enter into a contractual relationship with the Company, and the agreement is concluded upon confirmation of registration on the Site or App.
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5.11 You are responsible for safeguarding Your passwords and must notify the Company immediately of any unauthorized use of Your account or password.
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5.12 The agreement is entered into for an unlimited period of time.
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5.13 Unauthorized creation or use of an Account without prior express permission will result in suspension and termination of the Account and access to the Service.
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5.14 You must notify the Company immediately of any unauthorized use or suspected compromise of Your account or password.
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5.15 Failure to comply with verification or security requests may result in account termination and liability for any losses incurred.
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5.16 The Company reserves the right to terminate Your account or restrict access where You breach these Terms or the Community Guidelines, or for safety, fraud-prevention or legal reasons. Except where this would compromise safety, an investigation or a legal obligation, We will provide on request a statement of reasons and the appeal described in §10.
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5.17 Your Account is for personal use only, and You are fully responsible for acts or omissions by third parties accessing Your Account.
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5.18 You agree not to use the Service for criminal activity, including money laundering, illegal gambling, terrorist financing, or malicious hacking.
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5.19 We may send service (transactional) messages necessary to operate Your Account.
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5.20 You are responsible for obtaining all necessary hardware, software, and communication services for use of the App or Site.
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5.21 The Company assumes that all instructions from Your device are made by the rightful owner, and You are responsible for maintaining security and control of Your device and account.
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5.22 For Subscribers in New York: The Services do not promise specific numbers of referrals, and subscribers can put subscriptions on hold for up to one year.
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5.23 For Subscribers in North Carolina, Illinois, Iowa, Minnesota, New York, Ohio, Rhode Island, and Wisconsin: You can cancel your subscription within three business days of subscribing without penalty.
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5.24 For Subscribers in Denmark: Subscription cancellation can be done through a form requested by email, or via Apple if purchased through Apple.
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5.25 For Subscribers in Illinois, New York, North Carolina, and Ohio: Contact the Company if you move outside the service area for alternative services or refunds.
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5.26 Digital content orders cannot be canceled once processing has begun, and purchases of virtual items are non-refundable, except where mandatory consumer law provides otherwise (see §5.27).
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5.27 Cooling-off (EEA/UK). If You are a consumer in the EEA or the UK, You have 14 days to withdraw from a purchase of digital services without giving a reason. Where You expressly request the service to begin within the 14-day period and acknowledge that You thereby lose the right of withdrawal once performance has begun, the withdrawal right ends accordingly, to the extent permitted by law.
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5.28 For consumers in Germany: after Your subscription has renewed into an indefinite term, You may terminate it at any time with a notice period of one month; Your right to terminate for cause is unaffected.
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5.29 For subscribers in the Republic of Korea: in accordance with local law, You are entitled to a full refund of Your subscription and/or unused virtual items within 7 days following purchase.
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5.30 Refund on death or disability. If You die or become disabled (such that You cannot use the Service) before the end of a paid subscription period, You or Your estate may request a refund of the portion of the fees allocable to the period after the death or disability, on reasonable proof.
6. Payments
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6.1 Every payment, transfer, or transaction on the App or Site must be made from the personal account of the User.
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6.2 Access to the App or Site is free, but there is a paid subscription for additional features. The Company reserves the right to change fees prospectively, and it is Your responsibility to review the amended fees.
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6.3 The App may offer automatically-renewing subscriptions for services like one-week, one-month, three-month, or six-month subscriptions (‘Premium Services’). If you purchase a subscription, it will renew at the end of the period unless you cancel. Deleting your account or the app does not cancel your subscription. You will be notified of price changes, and if you do not cancel, you will be charged at the current subscription price.
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6.3.1 Cancellation. You can cancel at any time from Your account settings (or, for purchases via Apple/Google, in the store account). You keep access until the end of the already-paid period. We do not use retention guilt-screens or extra steps to obstruct cancellation.
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6.4 You guarantee that the banking details provided are exclusively your own, and under your sole control, for executing any transaction.
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6.5 The Company reserves the right to deny processing any order or cancel any pending transaction if required by law, regulation, or if the transaction conflicts with any Company policy, applicable law, or poses a risk to the Company’s reputation.
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6.6 The User must send funds needed to access a service in advance. Once payment is made, the User gains access to the service, such as a premium subscription like ‘Bumpy Gold’ (Bumpy App) or ‘Wonder Premium’ (Wonder App), as applicable.
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6.7 The Consumer acknowledges that executed transactions are non-cancelable and final unless specified by the application marketplace (e.g., App Store, Google Play) or these Terms. The Company does not accept returns or provide refunds except as described in these Terms, and nothing in this clause limits any non-waivable consumer right, including the EEA/UK right of withdrawal in §5.27 and any refund required by applicable law.
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6.8 The Company is not liable for any errors related to the instructions You provide during the transaction process.
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6.9 You agree that subscriptions carry no ownership or stake in the Company. They only grant access to additional features and do not represent any form of ownership, intellectual property rights, or participation in the Company.
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6.10 California Subscribers may cancel their subscription without penalty before midnight on the third business day after subscribing. If the subscription was made via an External Service (e.g., Apple ID, Google Play), cancellations must be done through that service. Refunds for Apple ID subscriptions are managed by Apple. For other subscriptions, users can request refunds by contacting Customer Service or submitting a cancellation notice.
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6.11 Generally, if you do not meet the conditions of our Money-back Guarantee set out above, the fees you have paid are non-refundable and/or non-exchangeable unless otherwise stated herein or required by applicable law. Where We offer a Money-back Guarantee, its conditions are stated in full, are realistic and actually claimable, and We do not rely on blanket exclusions that negate the guarantee. If the payment was made directly to us, We review every refund request individually within 24-48 hours and confirm the outcome in writing. Payments that were made through other platforms and stores can be claimed through such platform or store.
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6.12 Virtual items. Any virtual items are a limited, personal, non-transferable, revocable licence to use a feature of the Service; they have no monetary value, cannot be exchanged for cash, and (except where mandatory law or our Money-back Guarantee provides otherwise) are non-refundable. We may modify or discontinue virtual items, and the licence ends when Your Account closes or We cease providing the Service. For EEA/UK consumers this does not affect the 14-day withdrawal right in §5.27.
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6.13 Billing disputes. If You believe You were charged in error, contact us first and We will review it promptly. We do not suspend, ban or delete an Account, or withhold access already paid for, in retaliation for a good-faith billing dispute or chargeback.
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6.14 California residents. The Company’s designated mailing address for cancellation notices is 1007 N Orange St., 4th Floor, Wilmington, DE 19801, USA. Under Cal. Civ. Code §1789.3, You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing or by telephone.
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6.15 Web-purchase refund and cancellation procedure. This §6.15 applies only to purchases made directly on the Site (bumpy.app or wonder.dating) with a card or other payment method processed by Us, not to purchases made through the Apple App Store or Google Play, which follow Apple's or Google's own refund and cancellation rules instead (see §6.10 and §24.14). To cancel a web subscription, use Your account settings or contact Support; cancellation takes effect as described in §6.3.1. To request a refund for a web purchase, contact Support with Your order details; We review the request under §6.11 (Money-back Guarantee) and applicable law (including the EEA/UK withdrawal right in §5.27), and confirm the outcome in writing within 24-48 hours.
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6.16 Chargeback and payment-dispute abuse. We do not penalise a single good-faith billing dispute (see §6.13). However, where a User files repeated, unsubstantiated chargebacks or payment disputes against charges for a paid subscription or virtual items while continuing to actually use the paid features so disputed, this constitutes abuse of the payment system, including where the same individual does this across multiple Accounts identifiable by matching photos, bio, device, or payment details. Where We reasonably determine such abuse has occurred, We may, in addition to any other remedy: (a) suspend or restrict the User's access to paid features; (b) refuse to process future purchases from that User; (c) where legally permissible, offset or deduct the disputed amount from any future refund otherwise owed to the User; and/or (d) pursue the disputed amount as a debt owed to Us, including via a collections process or legal action. For the avoidance of doubt, nothing in these Terms constitutes, and We do not claim, a waiver by the User of any legal right the User has against their bank, card issuer, or payment provider; a chargeback right conferred by a card network or bank cannot be waived by contract with Us, and this clause instead describes the account-level consequences We may apply where the dispute right is being used abusively while the service continues to be used.
7. Safety Reporting
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7.1 You can report another User or unsafe behaviour at any time from within the App. We acknowledge reports, act on credible threats promptly (including suspension), and You do not lose the ability to report a User because You or they have unmatched or because the conversation was ended. We maintain records needed to prevent banned Users from re-registering, as described in the Privacy Policy.
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7.2 Confidentiality of reports. We keep reports confidential and will not tell a reported User who reported them, except where We are legally required to do so.
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7.3 Off-service conduct. Safety also applies off the Service. You may report a User for conduct that occurs off the Service (for example, during or after an in-person meeting), and We may act on it.
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7.4 Illegal content notices. You can also notify Us of content You consider illegal, by in-App report or by emailing Your App's Legal Contact (as defined in the Glossary) with: an explanation of why You consider it illegal, the exact location (profile/message), Your name and email (except for sexual-offence material, where You may stay anonymous), and a statement that Your notice is accurate and in good faith. We confirm receipt, decide in a timely and non-arbitrary manner, and inform You of the decision and redress options.
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7.5 Misuse of reporting; anti-fraud. Submitting reports that are false, misleading or manifestly unfounded, or abusing the reporting or appeals system, may itself lead to action against Your Account. We operate anti-fraud and anti-scam systems that analyse profiles, photos and behaviour, and We may suspend, require additional verification of, or remove accounts that show signs of fraud, scam or being fake.
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7.6 User accountability for false or abusive reports. Submitting knowingly false, malicious, or spam reports or complaints against other Users is prohibited and is separate from the good-faith reporting mistakes covered by §7.5. A User who does this may receive a warning, have reporting or other features restricted, or have their Account suspended or terminated, in addition to any other remedy available to the Company or the affected User.
8. User content
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8.1 The Company reserves the right to remove, screen, or edit any content, links, comments, or materials posted or stored on the Service at any time and for any reason, without notice. You are prohibited from posting, uploading, transmitting, distributing, storing, creating, soliciting, disclosing, or publishing any User Content that is restricted by these Terms.
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8.2 Your profile will be visible to others worldwide, so you should be comfortable sharing your content before posting. You understand that your content may be shared with third parties, even if this is against the Terms. By uploading content, you confirm that you have all necessary rights and licenses to it and grant the Company a license to use it as limited in §12–§13.
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8.3 We provide tools and features to enhance your expression through content, and continuously develop new technologies to improve our services. Some tools may let you generate or enhance content based on your input. You remain responsible for the accuracy, use, and consequences of your content. You must not use AI tools to create misleading profile content or impersonate real persons.
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8.4 You agree that the Company may monitor or review your content, and reserves the right to remove, delete, edit, restrict, or block access to any content at its discretion. Additionally, the Company is not obligated to display or review your content.
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8.5 The Company follows the Digital Millennium Copyright Act (DMCA) for copyright infringement claims. If you believe another user’s content or our content infringes on your intellectual property, you may submit a DMCA Takedown Notice with the required details, including a physical or electronic signature, identification of the copyrighted work, and information sufficient to contact you.
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8.6 Users’ content is subject to the terms of Sections 512(c) and/or 512(d) of the DMCA. To submit a complaint regarding other users’ content that may infringe intellectual property, please contact the Company via email at Your App's Legal Contact (as defined in the Glossary).
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8.7 How We moderate. We use a combination of automated tools and human review to enforce these Terms and the Community Guidelines, and We prioritise detecting and removing the most serious content (such as child sexual exploitation material or terrorist content). We are not obliged to monitor all content, and a decision not to act on particular content is not a waiver of our rights.
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8.8 DMCA agent and repeat infringers. Send DMCA notices to our designated agent at legal@bumpy.app (Bumpy App and Wonder App) (or 1007 N Orange St., 4th Floor, Wilmington, DE 19801, USA). We respond to valid notices and counter-notices and, in appropriate cases, terminate the accounts of repeat infringers.
9. Restrictions
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9.1 While using the App or Site, You agree to comply with all applicable laws, rules, and regulations. You are prohibited from, including, but not limited to all following restrictions.
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9.1.1 Transmitting any software, virus, malware, program, code, file, or other material intended to interrupt, disrupt, alter, destroy, or limit any part of the App or Site.
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9.1.2 Using any robot, spider, script, or any manual or automated application or means to extract, download, retrieve, index, mine, scrape, reproduce, or circumvent the intended use of the App or Site.
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9.1.3 Framing or mirroring any part of the App or Site without the Company’s express prior written consent.
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9.1.4 Modifying, adapting, translating, reverse engineering, decompiling, or disassembling any portion of the App or Site.
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9.1.5 Copying, downloading, distributing, transmitting, uploading, or transferring content from the App or Site or the personal information of others without prior written permission.
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9.1.6 Reselling, sub-licensing, or leasing any content on the App or Site.
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9.1.7 Impersonating or misrepresenting yourself or your affiliation with any person or entity.
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9.1.8 Creating software or other code that would disable or interfere with any security or digital rights mechanisms.
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9.1.9 Engaging in any acts intended to interfere with the App or Site’s intended use, or Company business practices, including actions that hinder the performance or use of the App or Site.
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9.1.10 Breaching the intellectual property rights of others or engaging in criminal activities like hacking, phishing, fraud, stalking, defamation, abuse, harassment, or threats.
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9.1.11 Engaging in commercial activities such as sales, promotions, advertising, solicitation for services, or ‘sugar’ arrangements.
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9.1.12 Creating, uploading, sharing, soliciting, storing, or distributing any content, or engaging in any conduct, that sexually abuses or exploits a minor, including child sexual abuse material (CSAM), grooming, sexual solicitation of a minor, or sextortion of a minor; misrepresenting Your age to circumvent the minimum-age requirement in §5.2; or facilitating another person’s access to the Service for any such purpose. We have zero tolerance for this conduct; see §9.9.
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9.2 Failure to comply with these restrictions may result in termination of access to the App or Site and the user account, with liability for any damages caused.
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9.3 The Company will not be held liable for the conduct on the App or Site, and you agree to indemnify the Company from any claims arising from such conduct.
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9.4 You may be exposed to offensive, indecent, or objectionable content while using the App or Site. You agree to use the communication services appropriately, and any violation of community standards may result in account suspension or removal of content.
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9.5 We do not tolerate any hateful or harassing behavior, including sexism, racism, ageism, and hate-based communication, which may result in account suspension.
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9.6 By participating in the Bumpy App Ambassador Program (Bumpy App) or the Wonder App Ambassador Program (Wonder App), as applicable, you agree to the terms outlined in the Ambassador Agreement, including granting the Company a perpetual, royalty-free license to use your content for promotional purposes, in exchange for a one-month free subscription.
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9.7 We prioritise ethical practices. We’re fully committed to keeping a safe environment and opposing any form of exploitation, forced labor, or human rights abuses. By agreeing to these Terms, you confirm your commitment to avoid activities that support slavery or human trafficking. Bumpy can take appropriate actions, including legal measures and account suspension, against users breaking this commitment.
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9.8 You must not: share or solicit personal contact, banking or peer-to-peer payment details in order to move other Users off the Service for fraud, romance-scam or solicitation purposes; use another person’s photos or identity (catfishing); or operate fake, automated or bot accounts. You represent that You are a real natural person using the Service for Your own personal, non-commercial use, and that You will not accept payment for using the Service.
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9.9 Child Safety Standards (CSAE). The Company has a zero-tolerance policy for child sexual abuse and exploitation (“CSAE”), including child sexual abuse material (“CSAM”), grooming, sexual solicitation of a minor, and sextortion of a minor, on the Bumpy App (“Bumpy - International Dating” as listed on Google Play and the Apple App Store) and on the Wonder App, each as identified on its respective app store listing. We remove confirmed CSAM and report it as required by applicable law, including to the National Center for Missing & Exploited Children (NCMEC) or the relevant local authority, and We cooperate with law enforcement as described in §25. You can report suspected CSAE at any time using the in-App reporting tool described in §7, or by contacting the Company’s designated Child Safety point of contact at legal@bumpy.app.
10. Suspension or Termination
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10.1 The Company may suspend or terminate your license to access or use the Service where You breach these Terms or the Community Guidelines, or for safety, fraud-prevention or legal reasons. Except where this would compromise safety, an investigation or a legal obligation, We will provide a statement of reasons.
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10.1.1 Appeal. You may appeal a suspension, ban or content removal free of charge within 6 months via Your App's Support contact (as defined in the Glossary); We aim to decide within 14 days. You may also use an independent out-of-court dispute settlement body where available, in addition to going to court.
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10.2 You must stop using the Service immediately if the Company suspends or terminates your access. The Company may take legal action, including civil, criminal, or injunctive redress, against you for continuing to use the Service during suspension or after termination. The Company may recover attorneys’ fees and court costs for such actions.
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10.3 These Terms will remain enforceable while your license is suspended and after termination. Except for the license to access and use the Service and payment terms, all terms, conditions, and restrictions will survive termination.
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10.4 The Company may remove any App or Site feature or User Content at its sole discretion, and deny access to the Service for the reasons set out in §10.1, including blocking certain IP addresses, without notice or liability.
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10.5 If your account is terminated or suspended, you are prohibited from registering a new account under your real or a fake name, or the name of any third party. The Company reserves the right to pursue legal action, including civil, criminal, or injunctive redress.
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10.6 You can delete your account at any time via the personal account page. Deletion of the Account does not by itself cancel an active subscription (see §6.3) and does not affect data We are entitled or required to retain as described in the Privacy Policy (e.g. records needed for legal claims, fraud prevention or keeping banned Users off the Service).
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10.7 Account restriction, including shadow-restriction. In addition to suspension or termination under §10.1, the Company may restrict an Account (including a paid Account) by any means, including reducing the Account's visibility to other Users without prior notice (“shadow-restriction”), for any duration proportionate to the underlying issue, where the Account has violated the Community Guidelines and/or other applicable rules, and/or is the subject of a well-founded third-party complaint. You may request review of a restriction via Support; if the restriction is upheld after review, it remains in place. While an Account is suspended or blocked pending an active investigation, the Account cannot be deleted by the User through the App or Site; this is necessary for the establishment, exercise or defence of legal claims, compliance with a legal obligation, or safety, within the meaning of Article 17(3) GDPR, and is applied only for so long as, and to the extent that, it remains necessary and proportionate for that purpose. This does not affect Your separate right to request erasure of any personal data that is not needed for the investigation, safety review, or legal claim in question, which We will action in accordance with the Privacy Policy even while the Account itself remains restricted.
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10.8 The Company may, at any time, permanently or temporarily terminate the operation of the App or Site, and, where reasonably practicable, will provide prior notice.
11. Risk of Dissolution of the Company
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11.1 You acknowledge and agree that due to various reasons, including but not limited to failure of commercial relationships, intellectual property ownership challenges, unfavorable market conditions or fluctuations, and added compliance and regulatory obligations, the use of the App or Site may no longer be viable.
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11.2 In such cases, the Company may need to cease the provision of the Service and may be dissolved and liquidated, without prejudice to refunds owed for the unused part of any pre-paid subscription where required by applicable law.
12. General grant and ownership
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12.1 Unless otherwise expressly indicated in these Terms, (a) all User profiles and User contact information, and (b) all information, materials, and content, including text, graphics, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces, source and object code, format, queries, algorithms, and other content (collectively, ‘Company Materials’) are exclusively owned by the Company or are used with permission.
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12.2 You may not use or disclose any of the Company Materials without our express prior written consent.
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12.3 When You post, link, or otherwise make available User Content to the Service, You grant the Company a nonexclusive, royalty-free, worldwide right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such content solely for the purpose of operating, providing, developing and promoting the Service. This licence ends when You delete the content or Your Account, except for (i) copies already shared with other Users and (ii) anonymised or aggregated data.
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12.4 The Company reserves all rights not expressly set forth in these Terms.
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12.5 You will be solely responsible for promptly providing all information, approvals, authorisations or data needed for the App or Site to provide the Services, as well as all information needed for the User to use the App or Site and User Content uploaded by the User into any part of the App or Site.
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12.6 You will be responsible and liable for the accuracy and completeness of all such User Content and information.
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12.7 You will also be responsible for ensuring that all data and User Content or any information provided by You comply with applicable law, and obtaining all necessary rights to upload, use, and provide the foregoing.
13. Intellectual Property Rights
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13.1 Company users may report content that appears on/via the App or Site or Service that they think violates these Terms, and the Company may remove such content, suspend or terminate the account of the user who made or posted such content and/or take additional action to enforce these Terms against such user.
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13.2 The Company’s name, trademarks, logos, and any other Company product, service name, or slogan included in the Service are property of Company and may not be copied, imitated, or used (in whole or in part) without Company’s prior written consent.
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13.3 The look and feel of the Service, the App or Site, including all custom graphics, button icons, and scripts constitute service marks, trademarks, or proprietary artwork of Company and may not be copied, imitated, or used (in whole or in part) without Company’s prior written consent.
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13.4 All other trademarks, registered trademarks, product names, and company names or logos mentioned in the Service (‘Third-Party Trademarks’) are the property of their respective owners.
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13.5 The App or Site is provided ‘AS IS’ for the User’s personal use only. No part of the App or Site and no intellectual property inside it may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without the Company’s prior written permission.
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13.6 When accessing or using the App or Site, You agree not to: use Intellectual property in any manner that could interfere with or inhibit other users from fully enjoying the Services; use the Services to support or engage in illegal activities; use automated means like robots or scrapers to access the Services; encourage others to engage in activities prohibited by the Terms.
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13.7 The Company reserves the right, at its sole discretion, to change, modify, add, remove, or terminate this license at any time for any reason.
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13.8 All the content in the User’s profile, including photos, images, and textual descriptions, shall be the User’s intellectual property. The Company is not responsible for the User’s intellectual property.
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13.9 You represent and warrant that You own all rights and consents to fully exploit Your User Content, and grant the Company a nonexclusive, worldwide, royalty-free, revocable (upon deletion of the content or Account, except copies already shared with other Users and anonymised data) license to use, copy, display, modify, distribute, and store Your Content in connection with the operation of the App or Site.
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13.10 You waive any right to inspect or approve intermediary or finished versions of Your Content, and confirm that You will not receive financial compensation for the use of Your Content, except where mandatory consumer or copyright law provides otherwise.
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13.11 Any use of the App or Site or its Content other than as specifically authorized herein is strictly prohibited. You agree not to copy, modify, reverse engineer, or otherwise attempt to discover the source code of the Software.
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13.12 You grant the Company and others acting on its behalf the worldwide, non-exclusive, royalty-free, sublicensable right to use and exploit Your Content, including copyright, publicity, and trademark rights, for the purposes and duration set out in §12.3.
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13.13 You won’t submit content you don’t hold the copyright for unless you have permission from the rightful owner.
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13.14 Any royalties or licensing for Your Content are Your responsibility.
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13.15 You confirm that the use of Your Content by the Company will not violate anyone’s rights or copyrights.
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13.16 The App or Site may contain content or features protected by copyright, patent, trademark, trade secret, or other proprietary rights and laws. You agree not to engage in data mining, scraping, or similar methods to gather or extract data.
14. Feedback
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14.1 Any suggestions, comments, or other feedback provided by You to the Company with respect to the Service, the App or Site, or the Company (collectively, ‘Feedback’) will constitute confidential information of the Company.
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14.2 The Company will be free to use, disclose, reproduce, license, and otherwise distribute and exploit the Feedback provided to it as it sees fit, entirely without obligation or restriction of any kind, on account of intellectual property rights or otherwise.
15. Third-party advertising
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15.1 The Company may run advertisements and promotions from third parties through or in connection with the Service or may provide information about or links to third-party products or services.
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15.2 Your dealings or correspondence with, or participation in promotions of, any such third parties, and any terms, conditions, warranties, or representations associated with such dealings, are solely between You and the applicable third party.
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15.3 The Company is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, correspondence, or promotions or as the result of the presence of such advertisers or third-party information made available through the Service.
16. External Websites
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16.1 The Company makes no representations, and takes no responsibility whatsoever regarding any third party websites or apps, services, or content that You may access through the App or Site.
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16.2 The App or Site may present links or other forms of reference to other websites or apps (the ‘External Websites’) or resources over which the Company has no control.
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16.3 You acknowledge that the Company may present such links or references to You only as a convenience and that Company does not endorse any of the External App or Site services or offerings made to You or any content provided therein.
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16.4 The Company is not responsible for the availability of, and content provided on External Websites. You are requested to review the policies posted by the External Websites regarding privacy and other topics before use.
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16.5 The Company is not responsible for third party content accessible through the App or Site, including opinions, advice, statements, prices, activities, and advertisements, and You shall bear all risks associated with the use of such content.
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16.6 It is up to You to take precautions to ensure that whatever You select for Your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature.
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16.7 If You access any such External Websites You agree that You do so at Your own risk and You agree that We will have no liability arising from Your use of or access to any External Websites.
17. Availability
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17.1 You acknowledge that the Company only provides the technical applications to enable the contact between the Users. The Company is not liable for any contact between them. The Company can not be held responsible for the quality of any communication.
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17.2 The Users acknowledge that a 100% availability of the App or Site and of the Service is technically not possible. Events beyond the Company’s control can lead to short-term disruptions or temporary suspension of the App or Site and of the Service.
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17.3 The Company excludes, as far as legally permissible, liability for all damages in connection with service interruptions. This does not affect any non-waivable statutory rights You may have. You are encouraged to inform Us about any technical issue on the App or Site.
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17.4 Company is not liable for any technical or other problems connected to use of the App or Site or data posted by other Users to the extent permitted by applicable law; You may report technical issues to Your App's Support contact (as defined in the Glossary) and content issues via §7.
18. Compliance
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18.1 Your use of the App or Site and Service must be in compliance with all laws and regulations applicable to You based on Your applicable jurisdiction. It is Your exclusive responsibility to ensure that Your use of the App or Site and Service is compliant with the applicable laws and regulations.
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18.2 Where the Company believes that Your use of the App or Site and/or Service may not be fully compliant with applicable laws and regulations, including where there is any reason to suspect that Your use of the Service involves any prohibited activities, We may refuse to provide You access to the App or Site or the Service, process Your transactions, in addition to any other action which We may deem reasonable.
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18.3 Applicable Sanctions. You warrant that You will comply with all applicable international economic sanctions and any requirement therein. You further represent that You are not located in, ordinarily resident in, or accessing the Service from a comprehensively sanctioned country or territory (for example, as of the Effective Date, Cuba, Iran, North Korea, Syria, the Crimea, Donetsk and Luhansk regions, Russia and Belarus, in each case subject to applicable law), and that You are not on any government restricted-party or specially-designated-nationals list. We may geo-block or refuse the Service accordingly.
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18.4 Applicable Taxes. You are exclusively responsible to inquire with respect to the taxes applicable to Your transactions on the App or Site. The Company is not and will in no event be deemed as providing any tax advice or consultation. It is Your responsibility to report and remit the potential taxes payable to the appropriate tax authorities.
19. Risks
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19.1 ONLINE COMMUNICATION, AS WELL AS ONLINE DATING INVOLVES SIGNIFICANT RISKS. THERE ARE LOT OF PERSONS WHO SEEK TO COMMIT FRAUD IN ORDER TO OBTAIN OTHER PEOPLE’S FINANCIAL RESOURCES. YOU SHOULD ALWAYS COMMUNICATE WITH OTHER USERS VERY CAREFULLY. DO NOT SHARE ANY PERSONAL, BANKING INFORMATION OR CONTENT THAT CAN MAKE YOU VULNERABLE. NEVERTHELESS, COMPANY IS NOT LIABLE FOR ANY ACTIVITIES OF OTHER USERS.
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19.2 You acknowledge that the Company is not a licensed internal or international marriage broker or other marriage or dating agency in respect to any legislation. The Company provides access to the App or Site where Users can communicate without matchmaking by the Company on their own; the access is free and only some additional features are paid.
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19.3 You must follow Your local legislation and You can not use the Service if the App or Site or Service are prohibited in Your country of residency or citizenship.
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19.4 No background or identity checks. Unless expressly stated, We do not conduct criminal-background or identity-verification checks on Users, and We make no representation about any User’s identity, background, conduct or intentions. We may, but are not obliged to, screen Users against public records (including sex-offender registries), and You authorise such screening. Verification tools and screenings do not guarantee Your safety and are not a substitute for following our Safety Tips and using Your own judgement when communicating with or meeting other Users.
20. Legal Disclaimer
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20.1 YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN ‘AS IS’ AND ‘AS AVAILABLE’ BASIS. COMPANY DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS (EXPRESS OR IMPLIED, ORAL OR WRITTEN) WITH RESPECT TO THESE TERMS, THE SERVICE, ANY SOFTWARE, DATA, CONTENT, USER CONTENT, THE APP OR SITE, AND THIRD-PARTY TRADEMARKS, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PURPOSE, NON-INFRINGEMENT, AND CONDITION OF TITLE.
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20.2 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DOES NOT WARRANT, AND DISCLAIMS ALL LIABILITY FOR (A) THE COMPLETENESS, ACCURACY, AVAILABILITY, TIMELINESS, SECURITY, OR RELIABILITY OF THE SERVICE; (B) ANY HARM TO YOUR COMPUTER SYSTEM, LOSS OF DATA, OR OTHER HARM THAT RESULTS FROM YOUR ACCESS TO OR USE OF THE SERVICE; (C) THE DELETION OF, OR FAILURE TO STORE OR TRANSMIT, ANY USER CONTENT; AND (D) WHETHER THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS.
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20.3 Nothing in these Terms excludes or limits the Company’s liability where it would be unlawful to do so, including Your statutory rights as a consumer in the EEA or the UK and the implied terms that cannot be excluded under the UK Consumer Rights Act 2015 (s.31).
21. Indemnification
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21.1 You agree, at Your sole expense, to defend, indemnify and hold the Company (and its directors, officers, employees, consultants and agents) harmless from and against any and all actual or threatened suits, actions, claims, damages, fines, judgments, settlements, liabilities, losses, costs and expenses (including reasonable attorneys’ fees) for any death, injury, property damage caused by, arising out of, or attributable to Your conduct or any actual or alleged breach of Your obligations under these Terms.
22. Limitation of Liability
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22.1 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INCIDENTAL, SPECIAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHATSOEVER, ARISING OUT OF OR RELATED TO THESE TERMS, THE SERVICE, THE APP OR SITE, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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22.2 IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE COMPANY ARISING OUT OF OR RELATED TO THESE TERMS, THE SERVICE OR THE APP OR SITE EXCEED THE TOTAL FEES YOU PAID TO THE COMPANY IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
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22.3 SOME COUNTRIES OR STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU.
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22.4 Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be limited or excluded under applicable law (including mandatory EEA/UK consumer law).
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22.5 For consumers in Germany: the Company is liable without limitation for intent and gross negligence; for slight negligence, only for breach of material contractual obligations (Kardinalpflichten) and limited to the foreseeable damage typical for this type of contract; statutory liability for injury to life, body or health and under mandatory law (e.g. product liability) remains unaffected.
23. Arbitration
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23.1 PLEASE READ THE FOLLOWING PARAGRAPHS CAREFULLY BECAUSE THEY REQUIRE YOU TO ARBITRATE DISPUTES WITH THE COMPANY AND LIMIT THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM THE COMPANY.
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23.2 In the event of any controversy or claim arising out of or relating in any way to these Terms, the Service or the App or Site, You and the Company agree to consult and negotiate with each other and try to reach a solution satisfactory to both parties. If We do not reach settlement within a period of 60 days, then either of us may, by notice to the other, demand mediation under the mediation rules of the International Chamber of Commerce (ICC) You and the Company are NOT required to arbitrate any dispute in which either party seeks equitable relief from the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets or patents. Except as otherwise required under applicable law, You and the Company intend and agree: (a) not to assert class action or representative action procedures; (b) not to assert class action or representative action claims against the other; and (c) to only submit individual claims in arbitration.
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23.3 If settlement is not reached within 60 days after service of a written demand for mediation, any unresolved controversy or claim will be resolved by arbitration in accordance with the rules of the International Chamber of Commerce (ICC). The language of all proceedings and filings will be English. The arbitrator will render a written opinion; the award will be binding and not subject to appeal. Judgment may be entered upon the award in any court of competent jurisdiction. Barring extraordinary circumstances, arbitration proceedings will be concluded within 90 days from the date the arbitrator is appointed.
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23.4 No class action. Disputes must be brought on an individual basis only, and may not be brought as a plaintiff or class member in any purported class, consolidated, or representative proceeding. If for any reason a dispute proceeds in court rather than through arbitration, each party knowingly and irrevocably waives any right to trial by jury. This does not prevent either party from participating in a class-wide settlement of claims.
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23.5 EEA/UK consumers. Nothing in this §23 deprives EEA/UK consumers of the right to bring proceedings in their local courts or to use collective-redress mechanisms available under local law; the class-action waiver does not apply where unenforceable under that law.
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23.6 Informal resolution first. Before starting arbitration, both parties will attempt good-faith resolution via the support/appeals channel for 30 days, and will cooperate with reasonable batching of similar individual claims.
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23.7 Small-claims option. Either You or the Company may instead bring a qualifying individual claim in a small-claims court that has jurisdiction, rather than in arbitration.
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23.8 Sexual assault and harassment. Nothing in this §23 requires arbitration of, or applies a class-action waiver to, a claim of sexual assault or sexual harassment where applicable law (such as the U.S. Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act) gives You the right to bring that claim in court.
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23.9 Out-of-court dispute resolution. EEA/UK consumers may use a competent alternative dispute resolution (ADR) body or the European Consumer Centres Network (ECC-Net); for disputes about content or account decisions you may also use an out-of-court dispute settlement body certified under Article 21 of the Digital Services Act. The Company is not obliged to, and does not, participate in proceedings before a consumer arbitration board.
24. Miscellaneous
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24.1 Independent Contractors. Neither party will, for any purpose, be deemed to be an agent, franchisor, franchisee, employee, representative, owner, or partner of the other party, and the relationship between the parties will only be that of independent contractors.
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24.2 Assignment. You may not assign, delegate, or transfer these Terms or any right or obligation hereunder without the prior written consent of the Company. The Company may assign these Terms without Your prior written consent.
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24.3 Confidentiality. Confidential information refers to any information, data, or material disclosed or made available, which is treated as confidential and not publicly known, including Trade Secrets, Business Strategies and Plans, Customer and Supplier Information, Intellectual Property, Financial Information, Personal Information, Contracts and Agreements, Research and Development, and Operational Information.
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24.4 Electronic Communications. By using the Service, You agree that We may communicate with You electronically and that any notices, agreements, disclosures or other communications We send electronically will satisfy any legal communication requirements. To withdraw Your consent from receiving electronic notice, please notify us at Your App's Legal Contact (as defined in the Glossary).
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24.5 Severability. If any provision of these Terms is invalid, illegal, or unenforceable, all other provisions will remain in full force and effect, and the parties will negotiate in good faith to modify these Terms to effect the original intent as closely as possible.
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24.6 Absence of Waiver. Any failure or delay by the Company to enforce the Terms or exercise any right therein will not be construed as a waiver of the rights of the Company.
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24.7 Force Majeure. The Company is not responsible for any failure to perform or delay attributable to any cause beyond its reasonable control, including acts of God, acts of terrorism, civil disturbances, pandemics, disruption of telecommunications or power, interruption of services provided by service providers, labor disturbances, vandalism, computer viruses, or any malicious or unlawful acts of any third party.
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24.8 Survival. All provisions of these Terms which by their nature extend beyond the expiration or termination of these Terms will survive, including sections pertaining to suspension or termination, Account cancellation, debts owed, general use, disputes with Company, and general provisions.
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24.9 Governing law. For Users in the EEA, the UK and Switzerland, these Terms are governed by the laws of Cyprus (excluding conflict-of-law rules); for all other Users, by the laws of Delaware, US - in each case without depriving You of the mandatory consumer protections of Your country of residence.
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24.10 English Language Controls. Any translation of the Terms, if provided, is provided for Your convenience alone. The meanings of terms, conditions and representations herein are subject to definitions and interpretations in the English language.
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24.11 Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, Community Guidelines and any policies incorporated by reference, constitute the entire agreement between You and the Company regarding the Service and supersede all prior agreements on that subject.
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24.12 Notices. Formal notices to the Company must be sent to Your App's Legal Contact (as defined in the Glossary) or to the registered address of the contracting entity stated in the Glossary; We may give You notice by email to Your registered address, in-App notice, or posting on the Site.
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24.13 No third-party beneficiaries. Except as expressly stated in §24.14, these Terms do not create rights for any third party.
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24.14 App store terms. If You downloaded the App from the Apple App Store or Google Play: these Terms are between You and the Company only, not with Apple or Google; Apple and Google are not responsible for the App or its content, have no warranty, maintenance or support obligations beyond those required by their own rules, and are not responsible for addressing claims relating to the App (including product liability, regulatory or IP claims). Apple and its subsidiaries are third-party beneficiaries of these Terms with the right to enforce them against You. Your use must also comply with the applicable store’s terms of service.
25. Law Enforcement Cooperation Clause
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25.1 To keep our users safe and follow the law, we might have to share user data with law enforcement. In some situations, like legal processes or government requests, we may need to disclose user data, such as account info and messages, in response to a valid, lawful and properly-channelled request (e.g. via EIO/MLAT for cross-border requests), limited to what is legally required and consistent with the Privacy Policy. By using our platform, you agree that your data might be shared with law enforcement in the situations mentioned here.
26. Content Monitoring Policy
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26.1 The user must understand that content monitoring is taking place. It is strictly forbidden to post any advertising information that has not been previously agreed with the administration. For distributing SPAM and commercial information, or for publishing pornographic materials or videos containing violence, the management may block the user with a statement of reasons where required by §10 and applicable law. Users expressly agree that the website shall not be used in any manner that promotes, facilitates, or engages in human trafficking, sex trafficking, or physical abuse.
27. Questions
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27.1 If You have any questions regarding the use of the Service, the App or Site, please email the Company at Your App's Legal Contact (as defined in the Glossary).
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27.2 Privacy and grievance contacts. Data-protection requests: privacy contact stated in the Privacy Policy. For Users in India, Our Grievance Officer (as required by the DPDP Act 2023) can be reached at Your App's Legal Contact (as defined in the Glossary); We acknowledge and address grievances within the timelines required by applicable law.

